It’s the thorn in every SaaS founder’s side… The number that keeps you awake at night: Your churn rate. Churn equates to invisible dollars that slip through your fingers. The lower that number, the more successful and exponential your capacity to grow. But how exactly do you measure churn?
When I was 29 years old, I was pitching to investors for funding. I’d breezed through my pitch deck, million-dollar smile on my face despite my shaky nerves when they asked: “What’s your CAC?”
Here’s a word that either makes you cringe… or sigh with relief: “Networking”. If you’ve had a bad experience of it, you’ll get that icky feeling of trying to schmooze through fake smiles for business. But if you’ve had a great experience, you’ll think of life-long friends sharing war stories about their businesses and helping each other out. Networking done
Have you ever wanted to cut a toxic person out of your life before? It’s a more common feeling than you think. Maybe there’s an old high school friend, a buddy from college, a distant relative… Whoever it is, you know in your gut that this person is toxic and brings negative energy to most conversations. The question is: Is
I can tell if your business is going to scale successfully by asking one question: Do you have a business coach, mentor or advisor? If your answer is no… I’m worried for you. Hear me out. Succeeding in business means making the right decisions frequently. I’ve seen small companies dominate in niches that were owned by big-business giants simply because
CEOs have it tough. It’s not enough to grow your company into healthy profit margins and then coast along “because it’s working”. I know it’s tempting to kick back and pour the martinis, but comfort is a dangerous position to be in.
Let’s pop the hood of your SaaS retention engine. The machine that creates your revenue, that turns new customers into long term LTV… Pry apart each leaky valve, tighten each bolt and make sure you’re running a fine-tuned growth-maximizing machine. I’ll give you the 3 tools I recommend to improve EACH of the 8 key parts.
Between 17 and 24 years old, I built 2 companies… that failed. Why did they fail? Fear. Fear can cripple entrepreneurs and businesses before they’ve even started. Fear of the unknown, fear of making a wrong decision, fear of embarrassment… It’s the internal battle and if you don’t think it’s happening, you’re lying to yourself. Every successful entrepreneur, from Jeff
In 2011, the billionaire co-founder of PayPal, Peter Thiel, started giving $100k to young entrepreneurs under 22. …but only if they would drop out of college. $100k paid to 20 applicants per year without taking any equity at all. There was nothing in it for him. So why did he do it?
What does success mean? Get specific… what exactly does it look like to you? Is that word just a placeholder for some anonymous measure of public respect and acceptance? Is it about bank account zeros? My idea of success has changed… a lot. The answer I’d have given you when I was 21 is nothing like the answer I’d give
